Refund Policy

1. What credits are

Credits are prepaid digital units that are consumed when you use features of SativaExperience (text turns, voice responses, generated images, video clips). Credits are not cash and are not redeemable for real currency. They exist solely to access platform features.

2. Automatic refunds for provider failures

• If an AI provider (image, voice, or video) fails to deliver a result after credits have been charged, the system attempts an automatic credit refund for the failed component.
• This refund is applied to your balance immediately, without requiring a manual request.
• The refund covers only the cost of the failed component. It does not refund the full scene cost if some components were successfully delivered.
• Refund transactions are logged and visible in your account transaction history.

3. Non-refundable usage

• Credits consumed for successfully delivered turns (text, voice, images) are generally non-refundable.
• AI-generated content is produced in real time. Even if the output is not to your preference, this does not constitute a technical failure.
• Session time, partial turns, and content that was generated but not to your taste are not eligible for refunds.

4. Duplicate billing and technical errors

• If you believe you were charged twice for the same turn, or that credits were deducted due to a technical error not reflected in a delivered result, you can contact the operator for manual review.
• Please include your account email, approximate time of the issue, and a brief description. We will check the transaction log and credit balance history.
• Verified errors will be corrected with a manual credit adjustment.

5. Beta credits

• Credits issued during the closed beta (invite credits, test credits, or manually added credits) are not redeemable for money and cannot be transferred.
• Beta credits may be adjusted, added, or reset by the operator for operational reasons, for example if a significant server issue caused widespread over-billing.

6. Payment refunds (when payment is active)

Once real payment processing is introduced, this policy will be updated to include the payment provider's refund window and conditions. Until then, all credits are issued manually or via beta invite and no real-money refund process is applicable.